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PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING UNLESS AN ITEM IS LISTED AS A PRE-ORDER. DURING SALE PERIODS AND HOLIDAYS, PLEASE ALLOW UP TO 3-5 BUSINESS DAYS TO PROCESS YOUR ORDER.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN E-MAIL WITH YOUR SHIPMENT’S TRACKING INFORMATION. PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS FOR THE SHIPPING PROVIDER TO PROCESS THE SHIPMENT. PLEASE KEEP IN MIND THAT OUR PROCESSING AND DELIVERY TIMES SHOULD BE USED AS A GUIDE ONLY AND ARE BASED ON TIME FROM DISPATCH.
LII IS NOT LIABLE FOR SHIPMENTS ONCE THE ORDER IS IN POSSESSION OF THE SHIPPING CARRIER.
CUSTOMERS PLACING AN INTERNATIONAL ORDER ARE RESPONSIBLE FOR PAYING IMPORT DUTIES AND TAXES, AS DETERMINED BY THE DESTINATION COUNTRY. WE CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL, THOUGH WE WILL TRY TO MINIMIZE ANY POTENTIAL DELAYS.
PLEASE EMAIL INFO@LII-STUDIO.COM PRIOR TO PURCHASING WITH ANY QUESTIONS YOU MAY HAVE REGARDING IMPORT FEES.
RETURNS
WE WILL ACCEPT RETURNS ON ALL FULL-PRICED ITEMS WITHIN 14 DAYS OF DELIVERY DATE. ITEMS MUST BE RETURNED IN THE ORIGINAL, UNWORN CONDITION WITH ORIGINAL TAGS AND PACKAGING.
SHOULD YOU RECEIVE AN ITEM YOU BELIEVE IS DEFECTIVE OR DAMAGED, AN EMAIL WITH PHOTO DOCUMENTATION MUST BE SENT TO INFO@LII-STUDIO.COM NO LATER THAN 2 DAYS FROM DELIVERY.
TO COMPLETE YOUR RETURN, PLEASE EMAIL INFO@LII-STUDIO.COM WITH YOUR ORDER NUMBER AND REASON FOR THE RETURN. WE WILL RESPOND TO CONFIRM YOUR REQUEST AND WITH RETURN INSTRUCTIONS.
PLEASE ENSURE THAT IT IS RETURNED IN ITS ORIGINAL PACKAGING WITH ALL ACCOMPANYING ACCESSORIES, FOR EXAMPLE, HANGERS, DUST BAGS, CARE AND AUTHENTICITY CARDS, ETC. WE CONSIDER A PRODUCT’S ORIGINAL PACKAGING AND ACCESSORIES TO BE INHERENTLY PART OF THE PRODUCT.
WE MAY REJECT OR MAKE A DEDUCTION FOR USE, DAMAGE, OR FAILURE TO RETURN A PRODUCT FROM ANY REFUND PAYABLE TO YOU IN ORDER TO TAKE INTO ACCOUNT THE LOSS IN VALUE OF A PRODUCT IF THE LOSS IS THE RESULT OF UNNECESSARY HANDLING BY YOU. PLEASE PACKAGE A RETURNED PRODUCT SECURELY AND CAREFULLY IN ITS ORIGINAL PACKAGING AS IT WAS SENT TO YOU TO AVOID ANY DAMAGE TO IT WHILST IN TRANSIT.
PLEASE NOTE THAT THE CUSTOMER MUST BEAR THE COST OF RETURN SHIPPING AND ANY EVENTUAL IMPORT FEES. IF IMPORT FEES ARE REQUESTED FROM THE SHIPPING SERVICE, WE WILL SHARE A RECEIPT WITH THE CUSTOMER OF THE FEES PAID AND SUBTRACT THEM FROM THEIR REFUND.
A TRACKING NUMBER FOR THE RETURN SHIPMENT MUST BE SHARED BY THE CUSTOMER WITH INFO@LII-STUDIO.COM IN ORDER TO ENSURE THE RETURN'S PROPER RECEIPT. THE CUSTOMER IS RESPONSIBLE FOR THE RETURNED ITEM UNTIL IT HAS BEEN SUCCESSFULLY DELIVERED TO US.
ITEMS RETURNED WITHOUT HAVING FIRST REQUESTED A RETURN WILL NOT BE ACCEPTED.
THE CUSTOMER WILL BE NOTIFIED ONCE THE RETURN HAS BEEN RECEIVED AND INSPECTED, AND INFORMED WHETHER THE REFUND HAS BEEN APPROVED. REFUNDS ARE AUTOMATICALLY MADE TO THE CUSTOMER'S ORIGINAL PAYMENT METHOD. PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO BE REFLECTED IN YOUR ACCOUNT.
PLEASE NOTE, SHIPPING FEES ARE NONREFUNDABLE AND SALE ITEMS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.
PRIVACY POLICY